Building a high-quality customer experience stands as a significant challenge in this era of digitally transformed industry. Every company competes to offer the best customer service, striving for business continuity. Read more

In the continuously evolving digital era, data has become a valuable asset for companies. How can this data benefit your company, especially if you are already using BPaaS services? Read more

In today’s competitive business landscape, efficient and high-quality customer service is paramount. Read more

At KPSG, “personalization” is not just a buzzword – our AI Smartbot can deliver tailored services for each customer by analyzing data from every interaction with your clientele. Read more

Is your company’s operational process inadvertently slowing down your core business? BPaaS might be the solution you’ve been waiting for! Read more

Is implementing chatbots within a company a waste or a saving? Learn how the chatbot usage provides significant benefits, especially in terms of integration and budget efficiency. Read more

The Jakarta Fair 2023 event has just concluded, and its bustle has reminded us of the dynamic world of retail and service that has become increasingly vibrant. Read more

Companies that can manage the customer life cycle will produce better CX & high business profits. Read more

Uncover the benefits of social media interaction to enhance the customer experience and boost your company’s growth. Read more