Life Insurance Company

A life insurance company needs a professional partner with good experience to handle their newly developed telemarketing channel.

LIFE INSURANCE COMPANY

A life insurance company needs a professional partner with good experience to handle their newly developed telemarketing channel.

CASE STUDY OF A LIFE INSURANCE COMPANY

COMPANY BACKGROUND

A life insurance company offers a variety of products to meet the needs of Indonesian people from various backgrounds and market segments. To increase their business, they began to develop telemarketing channels to market their products.

PRIOR CONDITION

There was no professional partner that could provide a telecommunication system that suit their needs. This made the development of telemarketing channels ineffective.

OBJECTIVES TO ACHIEVE

A comprehensive telemarketing channel capable of meeting company needs to market their products. To address this issue, the company required a professional partner who could offer Information Technology Outsourcing (ITO) solutions for telemarketing.

CONNECT WITH CUSTOMERS PERSONALLY WHEREVER THEY ARE

KPSG provides a telemarketing system and construction of on-premise contact centers.

Telemarketing

GOALS ACHIEVED SUCCESSFULLY

The successful implementation of telemarketing channel was able to help market the company’s insurance products and gave a significant impact on the company.
KPSG becomes a trusted partner that provides the necessary ITO solutions to develop effective telemarketing channels.

TESTIMONIAL FROM CLIENT

Lorem ipsum dolor sit amet. Est repellendus reiciendis eos voluptatibus exercitationem non earum voluptas qui ipsam galisum ab molestias sint. Qui quia enim aut blanditiis dicta ut unde laudantium vel minima quia.
Lorem ipsum dolor sit amet. Est repellendus reiciendis eos voluptatibus exercitationem non earum voluptas qui ipsam galisum ab molestias sint. Qui quia enim aut blanditiis dicta ut unde laudantium vel minima quia

OTHER CASE STUDIES

Digital Bank

The implementation of chatbots on website channels and applications of digital banking institutions favored by millennials has proven effective in enhancing the performance of customer service.

Health Laboratory

One of the largest health laboratory in Indonesia need to be able to provide the best service to customers, improving their experience and expanding the range of topics that the chatbot can handle.

KPSG - Telemarketing Case Study Bank Mayapada

Private Bank

A leading private bank offers a wide range of banking products to meet different customer needs. As the number of customers increases, new challenges arise. They need to control and monitor every solution given to its customer problems, from all over Indonesia. To ensure that they provide the best and equal customer experience, they need to have a centralized call center.

Empower Your Operational Transformation

Customer Experience

Employee Experience

Industries