CASE STUDY OF VARIOUS COMPANIES WITH CUSTOMER EXPERIENCE SOLUTIONS

Learn how various companies from various industries have developed their business by using the Customer Experience solutions from KPSG Group.

Health Laboratory

Solutions: AI Technology (Chatbot)

One of the largest health laboratory in Indonesia need to be able to provide the best service to customers, improving their experience and expanding the range of topics that the chatbot can handle.

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Digital Bank

Solutions: AI Technology (Chatbot)

The implementation of chatbots on website channels and applications of digital banking institutions favored by millennials has proven effective in enhancing the performance of customer service.

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Life Insurance Company

Solutions: Telemarketing

A life insurance company needs a professional partner with good experience to handle their newly developed telemarketing channel.

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Private Bank

Solutions: Inbound Call Center System, Ticketing Management System

A leading private bank offers a wide range of banking products to meet different customer needs. As the number of customers increases, new challenges arise. They need to control and monitor every solution given to its customer problems, from all over Indonesia. To ensure that they provide the best and equal customer experience, they need to have a centralized call center.

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