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With the new name, DEOS, and the changes in our internal company, we hope to deliver improved and more solid solutions for your needs. We realize that a holistic approach of our service delivery will give you a better experience with us.

Our Core Business

DEOS is a BPO/BPaaS and ITO in Human Resources, Customer Experience and Technology Value-Added Services. Whether it’s to create a positive Employee Experience or impressive Customer Experience, we’re capable of providing you with a full range of services or specific ones based on your needs and preferences.

Founded in 1990, we used to be called KPSG Group. During our 30 years in the field, we have worked together with more than 500 companies of various industries. We have helped them with whatever it takes to improve their business: from recruiting talents to managing their employees and from creating a customer experience strategy to running the initiatives for them.

Corporate Vision

To focus on Harmonious Recurring Business with a Sustainable Growth, by means of Digitally-Enriched Corporate Strategy that is directly or indirectly support social welfare as a promoter to the growth of employment maturity and the acceleration of economy.

Corporate Mission

To cultivate mutually-beneficial returns to the stakeholders by providing a harmonious world-class services.

Improve our services and elevated us from a traditional outsourcing provider
to a Business Management Services provider.


Number of Outsources


Number of Digital Learning
Application Users


Number of Payroll


Volume of Al Traffic

in Chatbot


Number of Contact Center
Active Work Stations


Number of Client



2 Countries – 15 Cities

4 Office

13 Recruitment

38 Client’s Center

2 BPO Workshop

8 City of Service

1 Training Center

Corporate Milestone

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We acquired PT Egeroo Inovasi Teknologi (Egeroo) which provides AI Chatbot. Combining our expertise in Contact Center System and AI Technology, KPSG aims to provide better Customer Experience Solutions for its clients.

We restructured our Payroll Service Division into a new subsidiary company PT Payroll Prima Indonesia with new brand PayPrime.

  • We launched our first regional office in Makati Philippines under KPSG International Inc..
  • We established PT Digital Animasi Asia, providing Digital Content Creation and Mobile Learning Platform.

We began our business in Digital Marketing Services.

  • We initiated a digital Human Resources platform named Jobsworld.com
  • We acquired a Human Resources Information System (HRIS) company to focus on the research and development of HRIS/Payroll application.
  • We began our business in Securing Assets Services, Facility Care Services, General Services, and Field Support Services.

We established a Contact Center of 500 Telemarketing and Inbound Sales agents for one of the biggest state-owned banks in Indonesia.

  • We started our strategic alliance with ADP Streamline.
  • We launched our Contact Center Building in BSD, Tangerang which could accommodate more than 500 contact center agents.
  • We established several recruitment centers located in Tangerang,  Semarang, Yogyakarta, Malang, Medan, Samarinda, and Makassar, as additions to our recruitment center in Surabaya and Bandung.
  • We initiated BPO telefundraising services for one of United Nations organizations as a part of our CSR programs.
  • We successfully provided advanced BPO Services in the areas of Telecollection, Inbound Order Taking, and Customer Data Cleansing.
  • We were appointed by Telkom to be an E1 Telkom usage aggregator, as a complementary service to the 500XY and 140XY Contact Center Number and Contact Center Services.
  • We acquired ISO 9001:2008 certification in Integrated Outsourcing Services (Contact Center Services, BPO Services, and Human Resources Services) as an upgrade of our previous ISO 9001:2000 certification in 2008.

We successfully provided Bancassurance Telemarketing Services, proving that we have the capability to fulfill the quality and compliance requirements of the banking and insurance industry.

We made a regional business deal arrangement which marked a starting point for KPSG’s vision to be the leading BPO Services provider.

We established a team that focus on a research and development of Channel Interaction Application for Contact Center.

We entered Business Process Outsourcing (BPO) Services in the area of Credit Initiation Process by providing pre-screened & data entry for banks.

We successfully developed Ontrace® Contact Center System Application, including IVR Technology which was officially launched by Menkominfo.

We were appointed as a certified provider of 140XY Contact Center Number by Menkominfo.

KPSG was established as the first outsourcing company in Indonesia.

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