THE POWER OF CUSTOMER EXPERIENCE IN BANKING INDUSTRY
WHY IS CUSTOMER EXPERIENCE IMPORTANT IN BANKING?
Attracting New Customers
A positive customer experience acts as a powerful magnet, drawing in new customers who are seeking exceptional service and a seamless banking journey.
Sustainable Growth
Satisfied and loyal customers are less likely to switch to competitors, providing the bank with a stable and profitable customer base over the long term.
The Challenge Of Customer Experience In The Banking Industry
Regulatory Compliance
Balancing customer-centricity with compliance requirements requires careful planning and robust security measures to safeguard customer data and transactions.
Balancing Automation and Human Interaction
Striking the right balance between automation and human touch is critical in the banking industry to ensure efficient service delivery while maintaining personalized, empathetic interactions that foster customer trust and loyalty.
Communication Preferences
Customers’ communication preferences are evolving, with a growing preference for chat-based interactions over traditional channels like phone calls or emails.
EXPLORE HOW KPSG’S SOLUTIONS ENSURE COMPANIES TO STAY AHEAD IN THE COMPETITIVE LANDSCAPE AND DELIVER UNPARALLELED CUSTOMER SATISFACTION.
KPSG SOLUTION FOR BANKING INDUSTRY
BPO Contact Center
Provide cost-effective, efficient, and high-quality customer support solutions, allowing businesses to focus on core operations while delivering excellent customer experiences.
ARSI Omni
ARSI Omni is a CX Platform that efficiently manages various communication channels to deliver a consistent customer experience.
ARSI Smartbot
Answer customer’s inquiries automatically, reduce waiting times, and ensure 24/7 availability with ARSI Smartbot.
WHAT CAN KPSG DO IN THE BANKING INDUSTRY?
Efficient New Account Setup
Minimizing errors and streamlining onboarding with instant data verification, to ensure a seamless and secure account opening process for customers.
Check Balance
Enable customers to easily check their account balance in real-time, enabling quick access to their financial information.
Streamlined New Credit Card Application
Simplify the credit card application process, guide customers through the necessary steps, and ensure a smooth and efficient application experience.
EMPOWERING BANKING JOURNEY WITH INNOVATION!
Improved Customer Convenience
Enhance customer convenience by offering user-friendly interfaces and quick access to services, ensuring a hassle-free and efficient banking journey.
Streamlined Customer Support
Enable customers to receive prompt and efficient assistance, reducing wait times and ensuring their queries are resolved with utmost care.
Seamless and Secure Digital Experience
Provide customers with a seamless and secure banking experience, safeguarding sensitive data while enabling smooth transactions across various channels.
WE ARE CERTIFIED
PCI DSS (Payment Card Industry Data Security Standard)
Sertifikasi ini menunjukkan komitmen kami dalam melindungi informasi kartu pembayaran pelanggan dan mencegah penyalahgunaan atau pencurian data kartu kredit. Dengan demikian, Pelanggan dapat merasa aman ketika melakukan transaksi dengan contact center.
ISO 27001
Sertifikasi ini merupakan standar internasional untuk manajemen keamanan informasi. Kami telah mengimplementasikan kebijakan dan prosedur yang ketat untuk melindungi data pelanggan, memastikan kerahasiaan, integritas, dan ketersediaan informasi yang kami kelola.
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FAQ
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Lorem Ipsum dummy
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum dummy
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
